Curbside pickup

 

Curbside pickup

If you or any members of your household are experiencing a fever, cough, or any COVID-19 symptoms, do not schedule a curbside pickup.
We are offering curbside pickup for Platteville Public Library patrons beginning Friday, April 24.
We are currently scheduling pickup times Monday through Friday from noon – 5:00 pm.

How curbside pickup works

  • Request Platteville Public Library items through our catalog at plattevillepubliclibrary.org/catalog
  • Library staff will find your items and get them ready for pickup. In order to minimize the amount of contact we have with your requests, we are only looking for requested items once a day.
  • Be on the lookout from a call from 608-348-7441 the following day – that’s the library!
  • Library staff will call you to schedule a pickup time.
  • At your scheduled pickup time, your items will be checked out, bagged, and waiting for you on a table behind the library.
  • There is a drive through with an overhang in the back parking lot between the library and the Holiday Inn Express. Your items will be on a table in the drive through area.

Requesting items

  • You can request Platteville Public Library items through our catalog at plattevillepubliclibrary.org/catalog.
  • You will only be able to request items from the Platteville Public Library. Our van delivery service is not running at this time.

Get help requesting items

  • Don’t know how to place holds? Check out our instructions.
  • Don’t know the PIN for your account? It’s most likely set to the last four digits of your phone number.
  • Not able to place your own holds? Call us at 608-348-7441 x 2 and we can place holds for you. We’re available Monday – Friday from 9 am – 5 pm.

Surprise me!

  • Not sure what to put on hold? Sign up for a “surprise hold!” Fill out our form here and tell us what you’re interested in. Our expert library staff will select up to three books or three movies for you and place holds on your behalf.

Updating your phone number

Wireless printing

You can now send a file to our printer and arrange to pick it up using our curbside pickup. Here are the steps:

  1. Use our wireless printing instructions to send your files to the library printer.
  2. You’ll get a notification that your print job has been successfully sent
    • Using email? You’ll get an email from no-reply@printspots.com
    • Using the app? You’ll get a push notification on your phone
    • Using the web portal? You’ll see “Your request has been processed” on your screen.
  3. Call the library at 608-348-7441 ext 2 to let library staff know you’ve sent something to the library printer.
  4. Library staff will need to know the email address that you used to send your printout.
  5. After library staff have made sure that your items printed successfully, they’ll call you back to arrange a pickup time.

Have questions about sending something to the library printers? Call us at 608-348-7441 ext 2.

Safety considerations

  • If you or any members of your household are experiencing a fever, cough, or any COVID-19 symptoms, please do not schedule a curbside pickup.
  • Before your enjoy your library materials, we recommend that you let them quarantine for 72 hours.
  • We are using CDC recommendations as we process your requests, including handwashing, masks, and social distancing.
  • We are waiting 72 hours to check in any returned items.

Returning books and library materials

  • The outside bookdrop is now open for returns 24/7.
  • The bookdrop is located near the handicap parking spaces in the parking lot behind the library.
  • If you need to return kits, artwork, or other items that won’t fit in the bookdrop, please call the library to drop off items during library hours.
  • Your returned items will still be on your account for at least 72 hours while we leave them in quarantine before checking them in.
  • There will be no fines on checked out items. Items will not need to be renewed.

Have a questions?

  • Call us at 608-348-7441 x 2, Monday – Friday from 9 am – 5 pm or email us at circ@plattevillepubliclibrary.org